This morning we have The Colonel sharing a coffee, and his thoughts with us.
Q: Colonel Good Morning, you look refreshed as usual.
A: Thank You, and just back from a road trip.
Q: What is going on with leadership. As you know there is constant talk about leadership.
A: There is lots of talk about leadership, and when the proverbial s#%t hits the fan, there is a lot of ducking.
Q: What is going on with leadership at dealerships.
A: Great question, what leadership?
Q: Are you implying that dealers owned by "groups" are lacking leadership?
A: It goes beyond that.
Q: Care to be specific?
A: Dealers are in the people business through cars (vehicles). Its that simple, and that complex.
Q: It should be easy to be in the people business with social media, various platforms, and so on.
A: It probably is not easy, its confusing, and misleading. Dealers have all sorts of "techno apps" that often do not flow well together while augmenting the confusion.
Q: Are dealers missing the essence of being in the people business for a lack of leadership?
A: Precisely, its getting lost in the trees, and missing the forest.
Q: There has to be some leadership, some sense of direction?
A: Absolutely, there is some, but is it enough for 2014?
Q: You point is vague.
A: Good observation, it can be interpreted as vague, and perhaps its the vagueness that is perplexing too many individuals. You need more leadership now, than 10 years ago.
Q: Its more challenging to keep folks aligned and focused on achieving results, closing deals as an example.
A: Precisely, in 2014 the focus must be laser sharp.
Q: Some dealers have exceptional leadership, which seems "old school".
A: Absolutely, it seesm old school because human nature is "old school".
Q: With all the technology one would think...
A: There lies the competitive advantage...
Q: Let the techno apps do all the grunt work, freeing the humans to lead humans.
A: Its quite an advantage for the folks that grasp the "forest".