The other day there appeared a few articles by automotive pundits on warranties, yes all vehicles come with warranties, and yes all vehicles have different "fine print" that applies to the warranties.
Here is a different perspective on warranties, from back in the day, of no computers, no rampant technology.
Lets go back to the days of muscle cars for a moment (yes I know it was 40 years ago).
Here's the thing...warranties in those days were probably 24 months and at some point some manufacturers were offering a 48 month/50,000 miles power train warranty (agreed some performance combinations had no warranty). Although a muscle car might be a garage queen today, when they were new they were anything but...
Without technology, simply by word of mouth everyone knew from which dealer to acquire a muscle car. Every dealer could sell a muscle car, but everyone knew that only certain dealers "understood" muscle cars, and muscle car customers (the muscle car ownership experience).
What was the "understood" part? Simple the dealers that understood, knew that the real hard core enthusiasts / customers would modify and race these cars, and the dealer knew that engines, transmissions, differentials could / would become warranty claims. The dealers that "understood" knew exactly what to do to claim an engine that had been modified, and subsequently threw a rod on a missed 2 to 3 shift.
Imagine for a moment...the car returns for a warranty claim with headers, different intake, different camshaft, scatter shield, traction bars, and a connecting rod sticking out of the block.
The owner "understood", that at a drive in it was cool to talk up a match race, and perhaps put some money on the outcome of the race. If he went to the drag strip with his drive in buddies on a Sunday, the owner understood to remove the license plates, cover up any dealer markings, and cover up the serial number of the cars. Obvious that anyone not known to the group lurking at the cars was immediately advised to go look elsewhere.
Fair to say that on a good Sunday a few cars never returned from the strip on their own power, and since everyone understood, its fair to say that if the cars were under warranty...it was a warranty claim.
Back in the day of no technology, the level of human imagination, initiative, creativity, and persuasion that was deployed on a daily basis on the part of customers, dealers, manufacturer service reps, and the manufacturers towards warranties was impressive.
Is it possible that back in the day, most folks had a "street smart" understanding of warranties on vehicles that were dramatically less reliable that today.
Perhaps folks today as they acquire a vehicle should not only inquire about the terms of the warranty, but the philosophical and intellectual direction of the dealer (similar to the muscle car days)...does the dealer "understand" the foibles of the vehicles he is selling, more important what is the philosophy and direction of the manufacturer as it relates to warranties.
What is the commitment of the dealer and manufacturer to provide a satisfying ownership experience.
In most cases bringing a vehicle to a dealer for an inspection before the warranty ends is an extreme instance of "naivete" on the part of the customer. Since warranties are for 48 to 60 months what are the probabilities that the philosophical, and intellectual direction of the manufacturer and dealer will alter during that time frame?
While there is warranty on your vehicle, start by getting your warranty approved oil change at your selling dealer. Gives you (the customer) an opportunity to interface with the various folks that provide you with your ownership experience, while gaining insight into the evolving intellectual direction of warranty administration at the dealer and manufacturer.
You surely know that we have been reviewing vehicles for quite some time, and hopefully you have taken the time to peruse at least some of our reviews.
In case you absolutely did not know that we do reviews, take a look at our "Wall of Reviews"...Click ; know anyone else that has a wall of reviews with links to the review and photo gallery tells us about it.
If you have friends seeking reviews, we would appreciate it if you would forward the "Wall of Reviews".
AJAC had their annual test fest last week, which is the most comprehensive newly offered vehicle evaluation test on the planet, no other association of journalists in any country does such comprehensive vehicle testing and evaluation all at the same time (we are quoting AJAC). Obvious that the folks from the emerging Canadian Auto Jury have a diverging opinion.
When it come to these various associations, at Strada we don't have an opinion, we simply do our own thing, in our own publication, for our readers.
Here's the thing....
You would expect the Fiesta to win, it did, our review is ....here.
The best one...our initial reluctance towards the Toyota Sienna was rewarded with surprise, it won its class against the Honda (only 2 in the class), our review is...here.
Why do we always say "we" instead of "I"....simple its never just one opinion, "we" (Strada Crew) put our heads together on every vehicle we review, as you can imagine there is agreement, disagreement, accompanied by interesting exchanges on every vehicle.
If you did not know that we do reviews, that we have extensive photo galleries with slide shows of the vehicles we review, and we have Power Point versions...now you do, and please tell your friends we would appreciate it.
Trading paint...trading metal...GM vs Ford...intense racing...enjoy!
Think its good..."spread the good"...please send it to your friends.
Come in, its that time of year, the leaves are on the ground, the trees are bare, its wet, its raining, its not so cold (interesting), its dark...its fall.
In case you forgot, its the 5th Vroom Room of October, remember the 5 week ends in October? We are also on the cusp of month end, next week will be the sales figures for the month.
Absolutely...the espresso and biscotti are served...enjoy!
This week is the AJAC test fest for the Canadian COTY award, want to know the class winners follow the #AJAC ashtag.
We started the week with Overdrive celebrating its 50th anniversary, if you are a truck aficionado, perhaps you even had a subscription to Overdrive at one time. Or you simply appreciate truck nostalgia...take a look.
The biggest city in Canada has a new mayor, Rob Ford...fascinating to see all the ink that flowed over the mayoral race in Toronto. Even our town has a new mayor...we had a feeling that it was going to be a new mayor for our town!
A few days ago, The Colonel shared additional thoughts, and timelines on the Canadian leasing landscape. Its fascinating to see how pundits focus on the "moment" omitting to see how actions/events developed to create the moment, and where it will go. If you are interested, and you should be, since the Canadian auto financial service landscape is evolving. The Colonel's thoughts are...here.
Just a thought...are some manufacturers diversifying into the business of recalling vehicles? Is it a case of "If you can't sell them, try recalling them"? (a bit of sarcasm this morning) Its a good way to have customers revisit dealers, call customer centers, basically strengthen ties with the manufacturer and dealer. Is the recall the next CRM?
The Bond 007 Aston Martin sold for over 4M at the Automobiles of London by RM...here.
This past week if you have been reading that hybrids, plug in hybrids, electric cars are not for everyone. You knew that all along (didn't you?)...the fellow with the horse probably shared the same sentiments towards the motorcar.
From Gartner the top 10 strategic technologies for 2011, the following caught our attention
Social Communications and Collaboration. Social media can be divided into: (1) Social networking —social profile management products, such as MySpace, Facebook, LinkedIn and Friendster as well as social networking analysis (SNA) technologies that employ algorithms to understand and utilize human relationships for the discovery of people and expertise. (2) Social collaboration —technologies, such as wikis, blogs, instant messaging, collaborative office, and crowdsourcing. (3) Social publishing —technologies that assist communities in pooling individual content into a usable and community accessible content repository such as YouTube and flickr. (4) Social feedback - gaining feedback and opinion from the community on specific items as witnessed on YouTube, flickr, Digg, Del.icio.us, and Amazon. Gartner predicts that by 2016, social technologies will be integrated with most business applications. Companies should bring together their social CRM, internal communications and collaboration, and public social site initiatives into a coordinated strategy. The top 10 are here.
We just got word that Nike is featuring the MV Agusta F4 in its latest NFL ad campaign...here. Speaking of motorcycles, in case you forgot the EICMA show opens in Milan next week on November 2, you can easily follow on Twitter using the #EICMA hastag.
We conclude with our usual "old race cars" this is a 700 photo collection...yes 700...Click